Need help with a product, existing order, delivery, measuring or choosing the right windows and doors for your project? Get in touch with the AWM Glass team and we’ll be happy to help. We support homeowners, builders, installers, landlords and trade customers ordering made-to-measure windows, doors, roof lanterns and glazing products throughout the UK.
AWM Glass Limited
Phone: 01302 248111
Email: enquiries@awmglass.co.uk
Address:
Unit 1 Station Yard,
Station Road, Bawtry,
Doncaster,
DN10 6QD
Company Number: 08174673
Customer Service:
9:00am to 5:00pm, Monday to Friday
Opening Times:
Monday to Friday: 8:00am – 4:30pm
Live Chat:
8:00am – 4:00pm, Monday to Friday
If your enquiry relates to an existing order, having your order number available will help our team assist you more quickly.
Need help choosing a window, door or roof lantern? Contact us if you have questions about sizes, configurations, colours, glazing or available product options.
If you are preparing to order a made-to-measure product, our guides can help you understand the measurements and information required before placing your order.
Contact our customer service team if you have a question about an existing order, delivery, lead time or product specification.
Complete the form below and provide as much information as possible about your enquiry. If your question relates to a particular product or existing order, include the relevant product details or order number where available.
You may find the information you need in our measuring, colour and technical guides before placing your order.
For questions about delivery, current manufacturing times, warranties or returns, use the relevant information below.
If you are ready to start your project, browse our main made-to-measure product ranges online.
Safety glass should be fitted in all doors and other windows or glazed areas that are lower than 800mm from the floor level as indicated below
The installation pack includes a selection of universal frame and glazing packers, large 120mm self tapping frame screws and self tapping cill screws.
Kit Contains:
14x Frame Fixing Screws 112mm inc TORX Bit
5x Cills Screws 45mm
20x 2mm Packers
10x 3mm Packers
10x 4mm Packers
10x 5mm Packers
Please Note: We do not provide installation Foam / Sealant.
This item will be sent via tracked couriered
The first rule of thumb is to make sure you take accurate measurements in millimetres not inches. This gives you a finer level of accuracy and means there’s no room for error if we have to convert the measurement to metric.
So firstly step outside. You need to take height and width measurements for the brickwork opening. Bear in mind that the height measurements must be from underneath any existing removable windowsill. If your property is rendered, simply take off a little of the render and measure to the brickwork edge.
Remember the opening may not be exactly square so take a minimum of three measurements – top, middle and bottom, for the height and the same again for the width. This means your window manufacturer can get an accurate view of the exact size of the space the finished product will be fitted into. The final width and height measurement the manufacturer will use is the smallest one.
This sounds like odd advice but you need to take off 10mm from the final height and width measurements. This is to allow for a small fitting allowance around the new frame and means the fitter can make sure the new window frame sits squarely when it’s in place. Any gaps are then fitted with spacers and filled to keep the frame in just the right position.
This is a common error and certainly one to avoid. Ignore the old window frame – this is going because it is no longer suitable. Consider the fact that it may well have warped so the last thing you want to do is take measurements from it!
Make sure you check (and double-check) your measurements so you are 100% sure you have them correctly. This is important because we will not accept responsibility for incorrect measurements and you will still have to pay for a window that doesn’t fit. If you are unsure, consult a professional installer or builder and give yourself total peace of mind.
Taking all the above information in to account, when inputting your measurements we require you to provide us your overall brick-to-brick measurement minus the 10mm fitting tolerance. We will automatically include the cill in to the measurements you provide us – pending you require one that is!
If you struggle, or you would like us to contact you for piece of mind, once your order is placed just leave a note at the checkout asking for a call back!
