Refund and Returns Policy

Thank you for choosing Awm Glass. To ensure a positive shopping experience, please review our Return and Refund Policy outlined below:

1. Returns and Exchanges:

Awm Glass accepts returns and exchanges within 30 days of the original purchase date.
Rectification of Defects: If a defect occurs due to the fault of the Company, options such as repair, replacement, or partial refund will be provided to the Purchaser.
Opportunity for Rectification: The Company must be given a reasonable opportunity to rectify any defect before the Purchaser chooses to rectify it themselves or with a third party.
Independent Inspection: The Company reserves the right to request an independent inspection of allegedly defective goods or to carry out a mutually agreed inspection to determine the cause of the defect.
Costs Incurred: The Company may charge reasonable costs if the goods have not been properly used, installed, maintained, stored, or serviced.
Examination of Goods: The Purchaser must examine the goods promptly upon delivery and before removing existing windows and doors or commencing installation.
Notification of Faults: Any fault, damage, or missing items must be notified to the Company in writing as soon as reasonably possible, accompanied by clear photos illustrating the defect.
Timely Resolution: Prompt notification with the order number facilitates quicker resolution of issues. Delay may prolong the resolution process.

2. How to Initiate a Return:

To initiate a return or exchange, please contact our Customer Support team enquiries@awmglass.co.uk within the 30-day period.
Provide your order number, item(s) you wish to return, and the reason for the return.

3. Return Shipping:

Customers are responsible for the cost of return shipping unless the item is defective or damaged.
We recommend using a trackable shipping method to ensure the safe return of the items.

4. Refund Process:

Once your return is received and inspected, we will send you an email notification.
Refunds are processed to the original payment method within 5-7 business days after the return is approved.
Please note that the time it takes for the refund to reflect in your account may vary based on your payment provider.

5. Exchanges:

If you wish to exchange an item for a different size or color, please indicate this in your return request.
Exchanges are subject to availability. If the requested item is not available, a refund will be processed.

6. Damaged or Defective Items:

If you receive a damaged or defective item, please contact us immediately enquiries@awmglass.co.uk .
Include photos of the damaged or defective item, and we will assist you in resolving the issue.

7. Return Address: